MELBOURNE CUP WEEKEND

MELBOURNE CUP OPENING HOURS

Clinic continues to be closed on weekends

Monday 1st of Nov         9am – 7pm

Tuesday 2nd of Nov         Clinic Closed

(Melbourne Cup Day)

Normal hours resume Wednesday the 3rd of November

If you need a doctor during this time please call our locum doctor on 13SICK, if it is an emergency please call 000

Grand Final Long Weekend

Clinic Hours Over Grand Final Long Weekend

Friday 24/9            CLINIC CLOSED (Grand Final day)

Saturday 25/9        CLINIC CLOSED

Sunday 26/9         CLINIC CLOSED

Call 000 in and emergency

If you need a doctor for medical care call The National Home Doctors Service on 13 7425.

Normal hours will resume on Monday the 27th of September

YOUR FEEDBACK IN ACTION

We listened to you…and we are improving patient care

At Thomas Street Family Medical Clinic we carried out a patient survey (the Practice Accreditation and Improvement Survey) and asked for your honest opinions on the service we provide. We listened to your concerns and have taken the following actions in order to make improvements to patient care where you feel it would be most useful:

What you told usWhat we have done  
Long Waiting Times
* Waiting for doctors
* Waiting for reception to get to you over the phone  
Waiting for doctors:
* More emergency appointments have been added for the day
* Our reception team will ask if you need a longer appointment
* We encourage patients to request a longer appointment if they require  
Waiting for Reception to get to you over the phone:
We now have NBN and unlimited incoming calls
* We have added a message to say that reception is busy please call back later to prevent patients waiting and lines dropping off    
Didn’t know about our After Hours Health Service  * More signs have been placed around the clinic
* Notice has been placed on our website and Facebook page
* Practice team will inform patients on request for after hours service
* Practice team will make patients aware that there is an after hours service when our doctors are not available
* Magnets are available at the front desk, staff will be giving them out when patients ask.  Patients can also access the magnets to take home.  
Seeing Doctor of Your Choice* Patients are advised by their doctor to book a follow up appointment when required
* If you need to see your doctor weekly book ahead
* Emergency appointments are available on the day for their doctor if working
* Messages are sent to your doctor on the day if they are fully booked.  

CORONAVIRUS LOCKDOWN 5/8/2021

Dear Patients

The state is in stage 4 lockdown as of 11.59pm on the 05/08/2021 doctors will not be seeing patients inside he clinic.  If you have a face to face appointment and would like to reschedule please call reception on 9578 2561.  Otherwise the doctor will see you outside.  Sorry for the inconvenience.  This is for the safety of patients, doctors and staff at Thomas Street.

Thank you for your understanding

IMPORTANT UPDATE 27/07/2021

Dear patients

As of 11.59pm on Tuesday 27/7 the Government has eased restrictions therefore the clinic will begin face to face consultations inside again.

If you have respiratory symptoms please isolate and have a covid test. 

To keep everybody safe there is still no waiting inside so please wait in your car.

Thank you for your understanding

CORONAVIRUS LOCKDOWN

Dear Patients

The state is in stage 4 lockdown as of 11.59pm on the 15/07/2021 with an extension till Tuesday the 27th 11.59pm.  Unfortunately due to this if you have a face to face appointment booked with your doctor between now and the 27th of July this will be a telephone appointment.  If you feel that you still need to see your doctor please call reception on 9578 2561

Thank you for your understanding

RESULTS OVER THE PHONE – CHANGES as of Monday the 19th of July

The nurse is available for PHONE enquiries for results:

TUESDAY, WEDNESDAY and THURSDAY 1-2pm

Occasionally the nurse may be unavailable. Please try again the following day or make an appointment to see your doctor.

If you would like to discuss your results you need to make an appointment with a Doctor.

PLEASE NOTE: If you are unable to call within the designated times please make a follow up appointment with your doctor.

Private Fee Increase as of 1st of August 2021

IMPORTANT INFORMATION:

Our fees will increase from the 1st of August 2021. This is due to a rise in costs throughout the clinic. A standard consult will be $80, with a rebate of $39.10 from Medicare.

Pension card and Health care card holders will continue to have a reduced fee with approximately $15 out of pocket.

Please make sure you update your details at reception.

Our rates continue to remain lower than the recommended AMA rates.

Thank you for your understanding

 

https://www.thomasstreet.com.au/wp-content/uploads/2021/07/PRIVATE-CONSULTATION-FEES-AS-OF-1ST-AUGUST-2021-2.doc

 

COVID VACCINES and COVID TESTING

Dear Patients

NO COVID TESTING AT THOMAS STREET – you must go nearby testing sites such as:

Brighton golf course Dendy Street

 

WE DO NOT ADMINISTER COVID VACCINES AT THOMAS STREET.  Please use the link below to find where you can have it or call:

Covid Vaccine hotline new hubs 1800 675 398

Covid Vaccine hotline 1800 020 080

Prahran town hall 9525 1300

https://www.health.gov.au/resources/apps-and-tools/covid-19-vaccine-eligibility-checker

 

EASTER HOLIDAY CLINIC HOURS

EASTER HOLIDAY   CLINIC HOURS

 

Good Friday 2/4      CLINIC CLOSED

         

Easter Saturday 3/4     CLINIC CLOSED

 

Easter Sunday 4/4        CLINIC CLOSED

 

Easter Monday 5/4       CLINIC CLOSED

 

Normal hours resume on Tuesday 6/4

 

If you need a doctor during this time please call our locum service on 13SICK or 13 7425