Archive for year: 2024

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Friday 13/12/2024

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Dear Patients
The clinic will be closing at 1pm on Friday the 13/12/2024.
If you need to pick up any paperwork please do so before 1pm.
Thanks for your understanding

CHRISTMAS OPENEING HOURS

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CHRISTMAS OPENING HOURS
Tues 24th Dec (Christmas Eve) 9am – 1pm
Wed 25th Dec (Christmas Day) CLINIC CLOSED
Thurs 26th Dec (Boxing Day) CLINIC CLOSED
Frid 27th Dec 9am – 5pm
Sat 28th Dec CLINIC CLOSED
Sun 29th Dec CLINIC CLOSED
Mon 30th Dec 9am – 7pm
Tues 31st Dec (New Years Eve) 9am – 3pm
Wed 1st Jan (New Years Day) CLINIC CLOSED
Thursday the 2nd of January Clinic hours resume as normal

If you have an emergency please call an Ambulance 000 if you need to see a doctor please call our locum service on 13SICK

WE LISTENED TO YOU……and we are improving patient care

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We listened to you…and we are improving patient care

 

At Thomas Street Family Medical Clinic we carried out a patient survey (the Practice Accreditation and Improvement Survey) and asked for your honest opinions on the service we provide. We listened to your concerns and have taken the following actions in order to make improvements to patient care where you feel it would be most useful:

 

What you told us  

What we have done

 

 

 
Long Waiting Times

 

 

 

 

 

 

 

 

 ·       More emergency appointments have been added for the day

·       Our reception team will ask if you need a longer appointment please be honest

·       When more then one patient needs to be seen please inform reception so we can arrange another appointment.

·       We encourage patients to request a longer appointment if they require at all times.

·
Didn’t know about your After Hours Health Service

 

 ·       Receptionists inform patients of after hours service when they call and need doctor to come to their home.

·       Signs have been placed around the clinic and at the front and back door.

·       Notice on our website and Facebook page.

·       Magnets are available at the front desk, staff will be giving them out when patients ask.  Patients can also access the magnets to take home.
Would like Home visits by our Doctor Due to only having four doctors at a very busy clinic the doctors do not do many home visits.  If patient requests an urgent home visit by their regular doctor reception will message your usual doctor.

 

We may request someone to bring you down to the surgery if possible and doctor will see you on lunch break or before going home

 

We make every effort to help patients in need but unfortunately leaving the clinic to see a patient at home is not something our doctors have the capacity to do very often.  This is why we have engaged the National Home Doctors service to be there after hours when we are not.

 

Regular home visits to the elderly are scheduled in prior to a doctors session.-

 

Please don’t hesitate to ask reception and we will always find a way to help out.

MELBOURNE CUP OPENING HOURS

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Clinic continues to be closed on weekends

Monday 4th of Nov             9am  – 12.30pm

Tuesday 5th of Nov            Clinic Closed

(Melbourne Cup Day)

Normal hours resume Wednesday 6th of November

If you have an emergency please call 000 for an ambulance, if you need a doctor please call 13SICK ( 13 7425) for a locum to come to your home.

Grand Final Weekend

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Clinic Hours Over Grand Final Weekend

Friday 27/9 CLINIC CLOSED (Grand Final day)

Saturday 28/9 CLINIC CLOSED

Sunday 29/9 CLINIC CLOSED

Call 000 in an emergency

If you need a doctor for medical care call The National Home Doctors Service on 13 7425.

Normal hours will resume on Monday the 30th of September

30TH ANNIVERSARY

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Dear Patients
Help us celebrate our 30 year Anniversary. We have a book at reception if you would like to leave us a message we would love to hear from you all.
Thanks for being a part of our family

Fee Increases

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IMPORTANT INFORMATION:

Our fees will increase from the

27th of May 2024.  This is due to a rise in costs throughout the clinic. A standard consult will be $95, with a rebate of $41.40 from Medicare.

Health Care Card consultation fees will not change.

Our rates continue to remain lower than the recommended rates.

Thank you for your understanding

PRIVATE CONSULTATION FEES

EASTER HOLIDAY CLINIC HOURS

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Good Friday 29/3                 CLINIC CLOSED

Easter Saturday 30/3          CLINIC CLOSED 

Easter Sunday 31/3             CLINIC CLOSED

Easter Monday 1/4          CLINIC CLOSED

Normal hours resume on Tuesday 2/4

If you need a doctor during this time please call our locum service on 13SICK or 13 7425

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