Kings Birthday Public Holiday

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Dear Patients

We will be closed on Monday the 9th of June for the Kings Birthday.

We will reopen on Tuesday the 10th at 8am.

If you need a doctor please call our locum service on 13SICK or 137425

Thank you

Meet Our New Practice Nurse

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Dear Patients

We have a new nurse that started at Thomas Street this week her name is Caroline.

What this means for you:
– You will have a nurse available at the surgery 5 days a week, to help with your wounds, vaccines, BP checks etc
– You can call for Results Monday – Friday between 1-2pm
– You can make an after work appointment with the nurse for vaccines on Thursday till 6pm

If you have already met her that’s great if you haven’t you will : )

2025 Flu Vaccine

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Dear Patients

Government Funded Influenza Vaccines have arrived
Eligible Patients include:

Over 65yrs
6mth-under 5yrs
5-64yrs with a chronic condition

Please be aware appointments are limited with the nurse for the next few weeks because of Easter Public Holidays and Anzac Day.

There will be a flu clinic run by our Practice Nurse on the 23/4/2025 10-2pm.

Thank you for your understanding

 

Labour Day Closure

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Dear Patients
The Clinic will be closed on Monday the 10th of March for Labour Day Public Holiday
Normal hours resume Tuesday 11/3
If you have an emergency call 000. If you need a doctor please call our locum service on 13SICK – 13 7425
Thank you

NURSE AVAILABILITY

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Dear Patients

Our Practice Nurse will be unavailable to take calls for Results from Monday 3rd of February to the 13th of February.

Phone Results will resume as normal from the 14th of February 1-2pm

Thank you for your understanding

Friday 13/12/2024

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Dear Patients
The clinic will be closing at 1pm on Friday the 13/12/2024.
If you need to pick up any paperwork please do so before 1pm.
Thanks for your understanding

CHRISTMAS OPENEING HOURS

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CHRISTMAS OPENING HOURS
Tues 24th Dec (Christmas Eve) 9am – 1pm
Wed 25th Dec (Christmas Day) CLINIC CLOSED
Thurs 26th Dec (Boxing Day) CLINIC CLOSED
Frid 27th Dec 9am – 5pm
Sat 28th Dec CLINIC CLOSED
Sun 29th Dec CLINIC CLOSED
Mon 30th Dec 9am – 7pm
Tues 31st Dec (New Years Eve) 9am – 3pm
Wed 1st Jan (New Years Day) CLINIC CLOSED
Thursday the 2nd of January Clinic hours resume as normal

If you have an emergency please call an Ambulance 000 if you need to see a doctor please call our locum service on 13SICK

WE LISTENED TO YOU……and we are improving patient care

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We listened to you…and we are improving patient care

 

At Thomas Street Family Medical Clinic we carried out a patient survey (the Practice Accreditation and Improvement Survey) and asked for your honest opinions on the service we provide. We listened to your concerns and have taken the following actions in order to make improvements to patient care where you feel it would be most useful:

 

What you told us  

What we have done

 

 

 
Long Waiting Times

 

 

 

 

 

 

 

 

 ·       More emergency appointments have been added for the day

·       Our reception team will ask if you need a longer appointment please be honest

·       When more then one patient needs to be seen please inform reception so we can arrange another appointment.

·       We encourage patients to request a longer appointment if they require at all times.

·
Didn’t know about your After Hours Health Service

 

 ·       Receptionists inform patients of after hours service when they call and need doctor to come to their home.

·       Signs have been placed around the clinic and at the front and back door.

·       Notice on our website and Facebook page.

·       Magnets are available at the front desk, staff will be giving them out when patients ask.  Patients can also access the magnets to take home.
Would like Home visits by our Doctor Due to only having four doctors at a very busy clinic the doctors do not do many home visits.  If patient requests an urgent home visit by their regular doctor reception will message your usual doctor.

 

We may request someone to bring you down to the surgery if possible and doctor will see you on lunch break or before going home

 

We make every effort to help patients in need but unfortunately leaving the clinic to see a patient at home is not something our doctors have the capacity to do very often.  This is why we have engaged the National Home Doctors service to be there after hours when we are not.

 

Regular home visits to the elderly are scheduled in prior to a doctors session.-

 

Please don’t hesitate to ask reception and we will always find a way to help out.

MELBOURNE CUP OPENING HOURS

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Clinic continues to be closed on weekends

Monday 4th of Nov             9am  – 12.30pm

Tuesday 5th of Nov            Clinic Closed

(Melbourne Cup Day)

Normal hours resume Wednesday 6th of November

If you have an emergency please call 000 for an ambulance, if you need a doctor please call 13SICK ( 13 7425) for a locum to come to your home.

Grand Final Weekend

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Clinic Hours Over Grand Final Weekend

Friday 27/9 CLINIC CLOSED (Grand Final day)

Saturday 28/9 CLINIC CLOSED

Sunday 29/9 CLINIC CLOSED

Call 000 in an emergency

If you need a doctor for medical care call The National Home Doctors Service on 13 7425.

Normal hours will resume on Monday the 30th of September