MONDAY 17/1/2022 CLOSING AT 5PM

Dear Patients

On Monday the 17/1/2022 the clinic will be closing at 5pm as our doctor has a funeral to attend. Sorry for the inconvenience.

Thank you for your understanding

If you have an emergency please dial 000  if you need a locum call 13 7425.

Clinic Closing at 1.30pm Today

Dear Patients

The clinic will be closing at 1.30pm today 10/1/2022 as there will be no doctors working this afternoon. 

Phones will be turned off.

If you have anything to pick up you can do so until 3pm.  Please ring the doorbell at the back door and a receptionist will help you.

Thank you for your understanding

CHRISTMAS OPENEING HOURS

Frid 24th Dec (Christmas Eve)              9am-4pm

Sat 25th Dec (Christmas Day)               CLINIC CLOSED

Sun 26th Dec (Boxing Day)                    CLINIC CLOSED

Mon 27th Dec  (Public Holiday)           CLINIC CLOSED

Tues 28th Dec  (Public Holiday)           CLINIC CLOSED

Wed 29th Dec                                             9am-6pm

Thurs 30th Dec                                          9am – 6pm

Frid 31st Jan (New Years Eve)                9am-4pm

Sat 1st Jan                                                  CLINIC CLOSED

Sun 2nd Jan                                              CLINIC CLOSED

Monday 3rd Jan  (public Holiday)      CLINIC CLOSED

Tuesday 4th of January Clinic hours resume as normal

If you have an emergency please call an Ambulance 000 if you need to see a doctor please call our locum service on 13SICK

MELBOURNE CUP WEEKEND

MELBOURNE CUP OPENING HOURS

Clinic continues to be closed on weekends

Monday 1st of Nov         9am – 7pm

Tuesday 2nd of Nov         Clinic Closed

(Melbourne Cup Day)

Normal hours resume Wednesday the 3rd of November

If you need a doctor during this time please call our locum doctor on 13SICK, if it is an emergency please call 000

Grand Final Long Weekend

Clinic Hours Over Grand Final Long Weekend

Friday 24/9            CLINIC CLOSED (Grand Final day)

Saturday 25/9        CLINIC CLOSED

Sunday 26/9         CLINIC CLOSED

Call 000 in and emergency

If you need a doctor for medical care call The National Home Doctors Service on 13 7425.

Normal hours will resume on Monday the 27th of September

YOUR FEEDBACK IN ACTION

We listened to you…and we are improving patient care

At Thomas Street Family Medical Clinic we carried out a patient survey (the Practice Accreditation and Improvement Survey) and asked for your honest opinions on the service we provide. We listened to your concerns and have taken the following actions in order to make improvements to patient care where you feel it would be most useful:

What you told usWhat we have done  
Long Waiting Times
* Waiting for doctors
* Waiting for reception to get to you over the phone  
Waiting for doctors:
* More emergency appointments have been added for the day
* Our reception team will ask if you need a longer appointment
* We encourage patients to request a longer appointment if they require  
Waiting for Reception to get to you over the phone:
We now have NBN and unlimited incoming calls
* We have added a message to say that reception is busy please call back later to prevent patients waiting and lines dropping off    
Didn’t know about our After Hours Health Service  * More signs have been placed around the clinic
* Notice has been placed on our website and Facebook page
* Practice team will inform patients on request for after hours service
* Practice team will make patients aware that there is an after hours service when our doctors are not available
* Magnets are available at the front desk, staff will be giving them out when patients ask.  Patients can also access the magnets to take home.  
Seeing Doctor of Your Choice* Patients are advised by their doctor to book a follow up appointment when required
* If you need to see your doctor weekly book ahead
* Emergency appointments are available on the day for their doctor if working
* Messages are sent to your doctor on the day if they are fully booked.  

CORONAVIRUS LOCKDOWN 5/8/2021

Dear Patients

The state is in stage 4 lockdown as of 11.59pm on the 05/08/2021 doctors will not be seeing patients inside he clinic.  If you have a face to face appointment and would like to reschedule please call reception on 9578 2561.  Otherwise the doctor will see you outside.  Sorry for the inconvenience.  This is for the safety of patients, doctors and staff at Thomas Street.

Thank you for your understanding

IMPORTANT UPDATE 27/07/2021

Dear patients

As of 11.59pm on Tuesday 27/7 the Government has eased restrictions therefore the clinic will begin face to face consultations inside again.

If you have respiratory symptoms please isolate and have a covid test. 

To keep everybody safe there is still no waiting inside so please wait in your car.

Thank you for your understanding

CORONAVIRUS LOCKDOWN

Dear Patients

The state is in stage 4 lockdown as of 11.59pm on the 15/07/2021 with an extension till Tuesday the 27th 11.59pm.  Unfortunately due to this if you have a face to face appointment booked with your doctor between now and the 27th of July this will be a telephone appointment.  If you feel that you still need to see your doctor please call reception on 9578 2561

Thank you for your understanding

RESULTS OVER THE PHONE – CHANGES as of Monday the 19th of July

The nurse is available for PHONE enquiries for results:

TUESDAY, WEDNESDAY and THURSDAY 1-2pm

Occasionally the nurse may be unavailable. Please try again the following day or make an appointment to see your doctor.

If you would like to discuss your results you need to make an appointment with a Doctor.

PLEASE NOTE: If you are unable to call within the designated times please make a follow up appointment with your doctor.