RESULT FOLLOW UP

Dear Patients

As you may be aware we are now using HotDoc for a few different areas in our clinical system.  One of these areas is for follow up of results.  If you receive a text message requesting you to make an appointment with your doctor to discuss your results this is NOT urgent, please do not be alarmed.  All urgent results will be dealt with as usual with your doctor calling you directly.

If you would prefer to call the clinic to make this follow up appointment rather than use the HotDoc appointment online link then please feel free to do so.  Our receptionists will be happy to help.

HotDoc is being used in our clinic for the following

  • Appointment reminders
  • Online bookings
  • Follow up of tests results.

If you have any questions please don’t hesitate to ask reception  and they will be happy to help.

Thank you

ONLINE BOOKING

Dear Patients

Many of you have noticed that we have a new online booking system HotDoc.  You can access this through our website www.thomasstreet.com.au in the online booking tab.  This is one of the ways you can book an appointment with your doctor but of course it is not the only way.  Reception is still open and very happy to take your calls.  So if online booking is not the way for you please feel free to call reception as usual.  The team will be happy to help.

Thank you

Clinic will Open at 2pm on Tuesday 5/07/2022

Dear Patients

Our electricity supplier has informed us there will be electricity interruptions on Tuesday the 5/7/2022 from 10.30am to 4.30pm.

On this day the clinic will open at 2pm for patients who have afternoon face to face appointments and patients who need to come down to pick up paperwork.

If you have a telehealth appointment with Debbie in the morning she will call you at the appointment time. 

Please be advised that no paperwork will be completed on the day unless the electricity is up and running again.

If you need to call the clinic to make an appointment for Wednesday the 6/7/2022 or beyond please do so after 2pm on Tuesday the 5/07/2022 if the electricity is back on the phones will be working if not please call on Wednesday.

Sorry for the inconvenience this will cause, we will do our best during this time.

Thank you for your understanding

Queens Birthday Long Weekend

Saturday 11th of June        Clinic Closed

Sunday 12th of June       Clinic Closed

Monday 13th of June        Clinic Closed

(Queens Birthday)

Tuesday 14th of June Clinic Hours Resume as Normal

UPDATE

Dear Patients

Due to staff shortages at Thomas Street, reception opening hours for picking up any paperwork will change on the days stated below:

Mon 30/5/2022        9-5pm

Wed 1/6/2022         9-5pm

Mon 6/6/2022          9-5pm

Wed  8/6/2022        9-5pm

If you have an appointment with your doctor out of these hours they will go ahead as normal.

Patients are still able to call the clinic from 8am and after 5pm on these days to make an appointment, see how the doctors are running and for any other enquires.

Thank you for your understanding

If you have Respiratory Symptoms

Dear Patients

If you have any respiratory symptoms our doctors will be unable to see you. Please make an appointment at one of the respiratory clinics listed below:

Mentone Respiratory Clinic

25/171 Nepean Hwy Mentone

9585 4863 / 0413 038 995

Opening Hours

Mon – Frid 9-11pm

Sat and Sun 9-9pm

Prahran Respiratory Clinic

Prahran Town Hall

180 Greville Street Prahran

you can make an appointment on https://www.hotdoc.com.au/medical-centres/prahran-VIC-3181/prahran-respiratory-clinic/doctors

Or

you can walk in

Or

call 8644 3311

Opening Hours

Mon, Wed, Frid, Sat and Sun 9-4.30pm

Tues and Thurs 9-6.30pm

Thank you for your understanding

FRIDAY 22/4/2022 OPENING HOURS

Dear Patients

The clinic will  be closing at 3.30pm on Friday the 22/4/2022 due to staff shortage.

If you have any paperwork you need to pick up please pick up from reception before  3.30pm, otherwise you can pick up on Tuesday the 26/4/2022 after 9am.

The clinic will be closed for Anzac Day public Holiday

If you need to make an appointment please call reception on Tuesday the 26/4/2022 at 8am.

If you have an emergency please call 000

If you need a doctor to come to your home please call our locum on 13SICK or 13 7425.

Thank you for your understanding.

ANZAC DAY

The clinic will be closed for

ANZAC DAY 25/4/2022

We re-open on Tuesday the 26/4 at 8am

If you need a doctor during this time please call our locum service on 13SICK or 13 7425

No reception until further notice.

Dear Patients

Due to unfortunate circumstances the reception will be closed as of 11:00 am Tuesday April 12th until further notice.

There will be no reception staff available to pick up paperwork or to answer the phones

If you have a face to face appointment already organised to see a doctor, it will go ahead as normal. Once you arrive there is no need to call reception to let us know you are here. Please wait in your car and the doctor will call you when they are ready to see you.

If you have a Telehealth appointment already organised,  this will go ahead as normal and your doctor will call you at the allocated time.

Thank you for your patience and understanding